Frequently Asked Questions (FAQs)
Welcome to the MobilesFiles.com FAQ page! Here you will find answers to common questions about our products, shipping, returns, payments, and policies. If your question is not listed here, please contact our support team.
1. About MobilesFiles.com
Q: What is MobilesFiles.com?
A: MobilesFiles.com, operated by Arunaav, is an Indian online store providing authentic mobile phones and accessories across India. We are GST-registered (GSTIN: 23FBDPS2301R1ZG) and operate from Singrauli, Madhya Pradesh.
Q: What types of products do you sell?
A: We offer Android smartphones, budget and mid-range devices, feature phones, and accessories like chargers, earphones, mobile covers, and screen protectors.
2. Ordering & Payment
Q: What payment methods are accepted?
A: We accept Cash on Delivery (COD) on our website.
Q: Can I cancel my order?
A: Orders can be canceled before dispatch by contacting our support team. Once dispatched, cancellation requests fall under the return policy.
3. Shipping & Delivery
Q: Do you ship across India?
A: Yes, we ship to all cities, towns, and rural areas across India.
Q: How long does delivery take?
A: Delivery typically takes 3–7 business days from dispatch, depending on location:
- Metro Cities: 3–5 days
- Tier 2 & Tier 3 Cities: 4–6 days
- Remote Areas: 5–7 days
Q: What is the handling time?
A: All orders are processed within 1–2 business days
Q: Are there shipping charges?
A: Shipping is FREE on all orders. No hidden charges apply.
Q: Which courier partners do you use?
A: We primarily work with Delhivery, Ekart, DTDC, and other trusted logistics partners.
4. Returns & Refunds
Q: What is your return window?
A: Returns are accepted within 7 days of delivery.
Q: How do I initiate a return?
A: Email us at care@mobilesfiles.com with your order details, reason for return, and any supporting images. Our team will review your request and guide you through the process.
Q: Will I have to pay for returning the product?
A: No. We arrange a reverse pickup at no extra cost to you.
Q: How will I receive my refund?
A: Once your return is approved and inspected, we will refund the amount directly to your UPI account. We may request your UPI ID, QR code, or UPI-linked phone number to process the refund.
5. Privacy & Security
Q: How is my personal information protected?
A: We implement industry-standard security measures, including encryption and secure servers. Your data is only used for processing orders, payments, and improving your experience on our website. We do not sell or rent your information.
Q: Do you use cookies?
A: Yes, cookies are used to enhance website functionality, analyze traffic, and personalize offers. You can disable cookies in your browser, but some features may not work properly.
6. Contact Information
Email: care@mobilesfiles.com
Phone: 8109870281
Address:
Arunaav, MobilesFiles.com
67, LIG Colony, Near MLA House,
SADA Colony, Singrauli Colliery,
Singrauli, Madhya Pradesh – 486889, India
7. Terms & Conditions Summary
- All products are subject to availability and proper billing.
- We reserve the right to update prices and cancel orders in case of errors or fraud.
- Returns are subject to our 7-day policy and inspection approval.
- We are not responsible for delays caused by courier partners or unforeseen events.
- By using our website, you agree to our policies and Indian laws.
If you have any other questions, please do not hesitate to contact our support team. We are committed to providing a safe, transparent, and hassle-free shopping experience for all our customers across India.